Refund Policy

This policy explains when payments are refundable and when they are not when you use the onneta. platform (the “Platform,” “we”), operated by Onneta Inc. It forms part of our Terms of Service; in the event of any conflict, the Terms prevail.

The Platform operates on a prepaid credit system (the “Credit”): you top up your balance, and it is then consumed against actual services — AI-powered generation and editing of websites, hosting, domain registration, and related services. Every operation consumes real compute resources and third-party costs that we bear the moment it runs.

The Credit is therefore treated as consideration for a digital service rendered immediately, not as a withdrawable deposit.

Any service that has been used or consumed is non-refundable. This includes, without limitation:

• AI generation and editing operations (builds, edits, questions, feature transfers) once they have run.
• Hosting and runtime periods that have elapsed.
• Domains once registered (see the “Domains” section below).
• Any credit actually spent on any of the services listed above.

No right to a refund arises merely because you are dissatisfied with an output produced by the AI, or because you change your mind after execution, so long as the service has been rendered.

Prepaid Credit is non-refundable in cash, including Credit that has not yet been consumed, except to the extent required by applicable law. Your remaining balance stays available for your use within the Platform.

When you purchase a domain through us, we register it with a third-party registrar and incur its cost immediately and definitively. Accordingly, domain fees are non-refundable once registration is complete — consistent with the policies of internationally accredited registrars.

In the interest of fairness, we refund in the following cases after verification:

• Duplicate charge: the same amount charged more than once for the same operation.
• Erroneous charge: a charge you did not authorize, or a technical wallet error on our part.
• Failed operation: an amount charged without the corresponding service being provided to you at all, due to a cause on our part.

In these cases we return the amount to the original payment method, or add it to your balance — at your choice wherever possible.

If you notice a duplicate or erroneous charge, contact us within 14 days of its date at [email protected] with the operation number, its date, and a brief description, and we will respond within a reasonable time.

Please contact us first before opening a dispute with your bank or payment provider; most cases are resolved directly and faster. Opening a dispute over a service that has actually been used, or filing excessive disputes, may lead to suspension of the account in accordance with our Terms of Service.

We may update this policy from time to time. The version published on this page applies, and the date of the latest update is shown at its top. Your continued use of the Platform after an update means you accept the updated version.